MO Project: Contextual Branding

Children's Service Program Manager

  • Children's Service Program Manager
  • What will I be doing?
  • Do I qualify?
  • Can I be successful?
  • Benefits
  • How do I apply?
Class Number: 
Exam Components: 
Non-Competitive Registration
Annual Salary Range:
$40,012.00 – $63,604.00
Twice-a-Month Salary Range:
$1,667.00 – $2,651.00
Pay Grade: 

View Class Specification Document


This is professional supervisory social service work directing social service activities in a circuit, regional office, or central office in the Children’s Division of the Department of Social Services.

Job Duties

Supervises Children’s Service Supervisors in planning and implementing procedures to accomplish the goals of a social service program and provide services to families, children, or parents.

Provides orientation and direction to Children’s Service Supervisors and/or other managers of individual and group programs in keeping with Division policies, procedures, standards, and goals.

Supervises and coordinates the activities of assigned staff engaged in child abuse and neglect investigations and treatment in accordance with agency procedures.

Provides qualitative case reviews of the service standards provided by social service personnel and supervisory practices of assigned Children’s Service Supervisors; recommends improvement for social services and supervision.

Assumes responsibility for higher-level managers in their absence as directed.

Attends in-service orientations in the areas of division policies, processes, and programs.

Provides periodic field reports on the standards, development, and progress of assigned social service program to immediate supervisor.

Provides periodic evaluations and performance appraisals on Children’s Service Supervisors.

Provides recommendations to management for the appointment, promotion, dismissal, transfer, and educational leave of assigned personnel.

Interprets the social service program to related agencies, other disciplines, public officials, and the community.

Assumes responsibility for current statistical and fiscal reports and research compiled by children’s social service staff.

Manages an assigned budget.

Provides technical assistance and consultation to managers regarding all aspects of the social service program.

Assumes responsibility for quality and quantity of services which may include direct supervision.

Supervises social service activities of moderate size and complexity in a metropolitan office unit or a moderate size circuit.

Develops and implements corrective action plans and/or quality improvement plans as directed.

Exercises initiative and independence within established guidelines; receives general administrative direction.

Performs other related work as assigned.

View Class Specification Document

(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement; no other substitutions will be permitted. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

One or more years of experience as a Children’s Service Worker IV, Children’s Service Supervisor, or Children’s Service Specialist with the Missouri Uniform Classification and Pay System.


A Bachelor’s degree from an accredited college or university in Social Work/Human Services, Social Welfare, Psychology, Sociology, Health Sciences, Public Health, Education, Counseling, Marriage and Family Therapy, Family and Child Development, Criminal Justice, Juvenile Justice, or comparable health or human services related degrees with a minimum of 30 earned semester hours or 45 earned quarter hours in one or a combination of the above fields; and,

Six or more years of professional experience with a public or private agency in the delivery of protective children’s services including casework/case management in: investigation of abuse or neglect of children; coordination of child foster care, adoptions, and family centered services; juvenile treatment/rehabilitation; and/or providing in-home family crisis intervention services, of which at least one year must have been at a supervisory level, and possession of a valid vehicle operator’s license.

(A Master’s degree from an accredited college or university in the specified fields may substitute for the stated education and one year of the stated general [i.e., non-supervisory] experience.)

Special Requirements

The operation of a motor vehicle is an essential function of this classification. Must be able to legally operate a motor vehicle in the performance of assigned duties upon the date of hire and throughout employment.

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

View Class Specification Document

Key Skills

Do you possess the key skills which are considered essential for successful employment in this classification?

Comprehensive knowledge of the principles and methods of social casework.

Comprehensive knowledge of the principles and techniques of supervision in the area of protective social service.

Comprehensive knowledge of court procedures as they apply to protective children’s services.

Comprehensive knowledge of the problems and principles of administration of a social service program and its relationship to other agencies and resources.

Comprehensive knowledge of individual and group behavior.

Comprehensive knowledge of professional literature in the field of children’s services.

Comprehensive knowledge of the relationship between social, economic, and community health problems and the dysfunctional family.

Comprehensive knowledge and understanding of the cultural and socioeconomic characteristics of the service population.

Comprehensive knowledge of the resources available for job training, rehabilitation, and employment.

Comprehensive knowledge of community resources used in the provision of social services.

Ability to interact with and complete assignments in a manner sensitive to the service population’s cultural and socioeconomic characteristics.

Ability to apply principles and methods of social casework in the area of abuse and neglect investigations and treatment.

Ability to develop policies and procedures for the unit and in work flow management.

Ability to assist in planning and developing standards, policies, and procedures to implement the State social service program in a metropolitan office or administrative area.

Ability to work effectively with employees, applicants, recipients, other agencies, and the general public.

Ability to exercise good judgment in evaluating situations and in making decisions.

Ability to supervise and give leadership to a number of supervisory employees.

Ability to operate a motor vehicle in the performance of assigned duties.

Ability to plan and organize time effectively.

Ability to communicate effectively.

Ability to interpret laws and regulations.

View Class Specification Document

The following link will provide you with general information about State of Missouri employee benefits.

View benefits

View Class Specification Document