This information is for reference only. These classifications are no longer valid and were replaced 7/1/2020.
This is beginning-level technical public contact work involving telephone collection of delinquent taxes for the Division of Taxation & Collection of the Missouri Department of Revenue.
An employee in this class is responsible for handling incoming and outgoing telephone calls regarding the collection of sales, withholding, corporate and individual income taxes. Work involves explaining state tax laws, regulations, policies and procedures to taxpayers, accountants, attorneys, business owners and the general public; calculating delinquent tax obligations; and negotiating tax payment agreements within established guidelines. Work also involves accessing taxpayer records and documenting contacts in computerized tax systems. Upon completion of orientation and training, work is performed under the general supervision of a higher-level Tax Collection Technician or other designated superior, and the employee works independently within established guidelines.
Applicants must meet one of the following eligibility requirements:
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
One year of clerical or public contact experience with the Missouri Division of Taxation & Collection.
OR
One year of experience in tax preparation, processing, review or collection; accounting, auditing, bookkeeping or closely related work; and possession of a high school diploma or proof of high school equivalency. (College coursework with specialization in accounting, finance, business or public administration, or closely related areas may be substituted on a year-for-year basis for the required experience.)
This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.
Handles incoming and outgoing telephone calls regarding the collection of sales, withholding, corporate and individual income taxes.
Explains state tax laws, regulations, policies and procedures to taxpayers, accountants, attorneys, business owners and the general public.
Calculates delinquent tax obligations, including interest and/or penalties, according to established procedures.
Negotiates tax payment agreements within established guidelines.
Accesses taxpayer records and documents contacts in computerized tax systems.
Generates and mails computerized form letters to notify taxpayers of delinquent tax balances or to transmit requested tax forms.
Performs skip-tracing using computerized tax systems to locate delinquent taxpayers.
Maintains a working knowledge of laws, regulations, policies, procedures and guidelines applicable to the collection of taxes.
Prepares and submits daily production reports.
Performs other related work as assigned.
Working knowledge of the policies, procedures and operations of the Division of Taxation & Collection.
Working knowledge of statutes and regulations applicable to the payment and collection of taxes.
Working knowledge of techniques used to negotiate tax payment agreements.
Working knowledge of computer systems utilized in the collection of taxes.
Working knowledge of basic bookkeeping and accounting principles and practices.
Ability to organize and present facts, accurately and thoroughly.
Ability to work rapidly and accurately in handling a high volume of calls.
Ability to calculate tax interest and penalties.
Ability to operate a computer terminal to input and retrieve information.
Ability to maintain confidentiality according to established procedures governing the release of tax information.
Ability to communicate effectively via telephone with taxpayers, accountants, attorneys, business owners and the general public.