- Professional Registration Licensing/Certification Supervisor
- What will I be doing?
- Do I qualify?
- Can I be successful?
- How do I apply?
This is advanced technical and specialized work for a large board or commission in the Department of Economic Development, Division of Professional Registration or the Department of Public Safety, Peace Officer Standard Training (POST) Certification Program involving responsibility for the supervision and coordination of licensing, registration and certification activities.
An employee in this class trains, supervises and evaluates a technical staff responsible for issuing, renewing and terminating licenses and certificates to practice a registered or certified profession in the State of Missouri. Work involves organizing and prioritizing office work flow; developing, implementing and/or revising licensing or certification procedures; responding to technical and/or problem inquiries relating to licensing or certification requirements, license or certification status, application procedures and fees; and overseeing the maintenance of a computerized licensing or certification data base. Work also involves functioning as liaison with other sections and agencies on issues pertaining to licensing, registration and certification and preparing technical correspondence relating to board, commission or program licensing or certification decisions. General supervision is received from a designated administrative superior; however, the employee exercises independent judgment in the performance of assigned responsibilities.
Trains, supervises and evaluates a technical staff responsible for processing licensing, registration and/or certification applications, and maintaining a computerized licensing or certification data base.
Reviews complex and/or problem licensing, registration or certification applications; identifies errors and corresponds with applicants regarding resolution.
Analyzes licensing or certification procedures and workflow; develops and/or recommends organizational changes to improve operational efficiency and productivity.
Develops and/or recommends licensing or certification procedures; reviews and updates the licensing procedures and/or training manuals, application forms, applicant instructions and letters.
Functions as liaison to other sections, agencies and organizations relating to licensing, registration and/or certification issues.
Prepares applications and supporting documentation for board, commission or program staff review; drafts technical correspondence to applicants pertaining to licensing, registration and/or certification decisions.
Responds to non-routine telephone and written inquiries regarding application procedures and fees, license or certification status, pre-licensing and continuing education requirements, petitions for renewal and license/certification transfer; oversees, monitors and resolves complaints.
Performs other related work as assigned.
(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)
Two years of experience as a Professional Registration Licensing Technician II with the Missouri Division of Professional Registration.
Two years of experience in senior office support work for the State of Missouri’s Peace Officer’s Standard Training (POST) Certification Program.
Four years of professional or technical experience in licensing, regulation, claims processing, or closely related areas, including or supplemented by one year of experience in the interpretation, application and/or enforcement of licensing or education statutes or regulations. (College coursework with specialization in business or public administration, public relations, social sciences, or closely related areas may be substituted on a year-for-year basis for the required general experience.)
Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.
Do you possess the key skills which are considered essential for successful employment in this classification?
Thorough knowledge of statutes and regulations relating to licensing, pre-licensing, continuing education, registration, certification and reciprocity requirements.
Thorough knowledge of the practices and procedures of the Department of Economic Development Thorough knowledge of the Department of Public Safety Peace Officer Standard Training (POST) Certification Program.
Considerable knowledge of the principles, practices and terminology of the profession(s) licensed or registered by the assigned board/commission.
Working knowledge of the principles and practices of effective supervision and training.
Working knowledge of office practices, procedures and equipment.
Ability to interpret, explain and apply statutes and regulations pertaining to licensing/registration/certification requirements, application procedures, reciprocity and education requirements.
Ability to develop, analyze and recommend licensing/certification procedures to ensure operational efficiency and productivity.
Ability to make technical decisions in accordance with established laws, regulations and procedures.
Ability to organize and prioritize workflow to achieve established goals.
Ability to communicate effectively and to prepare clear and concise reports.
Ability to establish and maintain effective working relationships with applicants, renewers, licensees, certified peace officers, employers, licensing/registration/certification organizations, other employees and/or the general public.
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